Service-level agreement
Response SLA
Description 90% of reattacks, comments and incidents will have a median first response time of less than 16 office hours. Criteria All of the following are necessary conditions for the application of the service-level agreements: The group has the ...
Accuracy SLA
Description 90% of the severity of vulnerabilities is detected and has some level of risk. Criteria All of the following are necessary conditions for the application of the service-level agreements: The group has the Advanced plan. Both the ...
Availability SLA
Description 99% of the time, the Fluid Attacks' platform will be available via the internet for its registered users. Criteria Besides the general measurement aspects, this SLA is measured taking into account the following: The reference schedule for ...
Service-level agreement summary
Indicators Availability: 99% of the time, the platform will be available via the internet for its registered users. Accuracy: 90% of the severity of vulnerabilities is detected and has some level of risk. Response: 90% of reattacks, comments and ...