Availability: 99% of the time, the ARM (Attacks Resistance Management) will be available via the internet for its registered users.
Accuracy: 90% of the severity of vulnerabilities is detected and has some level of risk.
Response: 90% of reattacks, comments and incidents will have a median first response time of less than 16 office hours.
All SLAs (service-level agreements) are measured considering the following:
- Measurement in calendar quarters
- All the groups of the organization over time
- All the historical data, not only that of the quarterly analysis period