Availability

Description#

99% of the time the ASM will be available via internet for its registered users.

Details#

Besides the general measurement aspects, this SLA is measured taking into account the following:

  1. The reference schedule for the availability is 24 hours a day, 7 days a week.
  2. For partial availability failures (only for one functionality), the measurement will be based on the affected office hours and will be adjusted according to the percentage of affected users.

Data#

Click on the following button to go to the page that contains the public availability measurements of all our systems: