99% of the time the ASM will be available via internet for its registered users.
Besides the general measurement aspects, this SLA is measured taking into account the following:
- The reference schedule for the availability is 24 hours a day, 7 days a week.
- For partial availability failures (only for one functionality), the measurement will be based on the affected office hours and will be adjusted according to the percentage of affected users.
Click on the following button to go to the page that contains the public availability measurements of all our systems: