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Live Chat

If you have a question about any feature of the ARM or need help on how to use it, we recommend you to get in touch using the Instant Live Chat option. Through this means, we provide you with fast and personalized support on minor issues for which it is not necessary to schedule a video call (in this case, the Talk to Hacker option would apply).

To find the Live Chat option, go to the top-right corner of the ARM and click on the question mark icon.

Icon Section

A pop-up window will appear where you will find Live chat next to our other support options. Here is how it is shown to Machine Plan customers:

Pop Up Window

After you click on Live Chat, a chat box will appear in the right corner of your screen, and you will be enabled to chat with our Customer Support team.

Chat Box

You need to keep in mind that the Instant Live Chat service is available from 8:00 AM until 6:00 PM (GMT-5). Outside these hours, the chat box’s title bar will say Leave us a message. You will be asked for your email address, the applicable product and the kind of help you need. You may then type your message and send it. Since email communication is much slower than chatting, we recommend that you provide us with as much details as you can about the problem you are having. Our Customer Support will reply to your message via email as soon as possible.

Instant Live Chat