Service-level agreement (SLA)

• Availability: 99% of the time, the platform will be available via the internet for its registered users.

• Accuracy: 90% of the severity of vulnerabilities is detected and has some level of risk.

• Response: 90% of reattacks, comments and incidents will have a median first response time of less than 16 office hours.

Details

All SLAs (service-level agreements) are measured considering the following:

• Measurement in calendar quarters
• All the groups of the organization over time
• All the historical data, not only that of the quarterly analysis period

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