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Accuracy SLA


90% of the severity of vulnerabilities is detected and has some level of risk.


All of the following are necessary conditions for the application of the service-level agreements:

  • The group has the Advanced plan.
  • Both the environment and the source code are accessible.
  • The environment is paired with the code, i.e., the environment corresponds to the provided branch.
  • Stable environment (80% of business days with no open eventualities).
  • Data required for the application flows (e.g., credentials, input fields, etc.) under continuous testing are complete and usable.
  • Remote access with no human intervention (no captcha, OTP, etc.).
  • 100% Health Check was performed on a group potentially affected by a false negative.
  • Average of 400 weekly changes per author from the start of service to the potential false negative report.


Besides the general measurement aspects, this SLA is measured taking into account the following:

  • The severity of vulnerabilities are calculated using CVSSF = 4^(CVSS-4).
  • The accuracy is calculated based on the false positives, false negatives and the F-Score model.
  • Black vulnerabilities detectable only via source code are not considered false negatives.

Indicator calculation

  • Compute CVSSF for each location (CVSSF = 4 ^ (4 - CVSS))

  • Distribute the total CVSSF between True Positives, False Positives and False Negatives.

  • Compute intermediate indicators:

    • Precision: True Positives / (True Positives + False Positives)
    • Recall: True Positives / (True Positives + False Negatives)
  • Compute the SLA as: 2 x (Precision x Recall) / (Precision + Recall)