Quality policy
Last updated: Nov 4, 2026
Purpose
Describe the commitment of Fluid Attacks INC to quality.
Scope
All the processes and technologies of the solution of Fluid Attacks INC.
Policy
Fluid Attacks INC tries to deliver services that satisfy and exceed the requirements and expectations of customers, through a continuous commitment to improvement. These principles enable Fluid Attacks INC to help organizations prevent, detect, manage, and fix vulnerabilities continuously:
- Products and services focused on high customer satisfaction
- Team selection based on very capable individuals focused on high-quality results
- Guaranteed high quality of reported vulnerabilities
Quality Commitments
- Define mechanisms and procedures to measure the quality of the service, including platform performance and reporting quality.
- Establish communication channels to identify new needs and expectations of the customers of Fluid Attacks INC.
- Focus on new features that give customers information and tools to correctly manage and fix identified vulnerabilities.
- Guarantee training budget and time to support security certifications for the employees of Fluid Attacks INC.
- Define and maintain a vulnerability release process to keep false-positive rates low in vulnerability reports.
- Define and maintain a continuous pentesting process to keep false-negative rates low in manual services.
- Establish a transparent service-level agreement (SLA) that defines clear metrics to measure the quality of the service: the frequency of false positives and the severity of false negatives.
Other transparency measures
Information security responsibility
Fluid Attacks assigns information security responsibility to the CTO, who defines and enforces policies to protect customer and company data.
Status page
Fluid Attacks provides monitoring and public incident reports via its Status page, offering full transparency on uptime, root causes, and preventive measures.