Availability SLA
Last updated: Jul 31, 2026
Description
The Fluid Attacks platform and API will be accessible via the Internet for its registered users 99.95% of the time.
Criteria
In addition to the general measurement aspects, the following is taken into account to measure this service-level agreement (SLA) indicator:
- The reference schedule for online availability is 24 hours a day, seven days a week.
- Measurement is based on data aggregated over the preceding twelve (12) consecutive months.
- For partial availability failures (i.e., when only one functionality is affected), measurement is based on the affected office hours and adjusted according to the percentage of affected users.
- The SLA is calculated by combining platform and API availability data.
- Tools running on the client's infrastructure, such as CI Gate or IDE plugins, are not taken into account in the measurement.
Details
status.fluidattacks.com is the page that contains the public availability measurements of all our systems.
Indicator calculation
Availability is computed as follows:
Successful tests LTM / Performed tests LTM
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Service-level agreement
The Fluid Attacks service-level agreement, SLA, guarantees platform availability and risk exposure discovery of at least 90 percent, and fast response times.
Response SLA
Fluid Attacks offers quick responses to your requests with a 90 percent response time SLA. Learn when this SLA applies and how it is measured.