Service-level agreement

Last updated: Oct 1, 2026

The service-level agreement (SLA) of the Fluid Attacks solution has three indicators:

Availability: Registered users can access the Fluid Attacks platform and API through the Internet at least 99.95% of the time.
Response: Fluid Attacks guarantees a median first response time of less than 8 office hours for 90% of reattack requests, comments, events, and incidents.
Accuracy: Reports of the risk exposure of the software of a client reach an F2 score of at least 90%. Reports of its vulnerabilities reach an F0.5 score of at least 90%.

For transparency and accountability, Fluid Attacks measures all SLA indicators each quarter. The measurement uses the data of all the groups of the organization, deleted groups too, from all periods and not only the current quarter.