Service-level agreement
Last updated: Jul 31, 2026
The following are the three indicators of the service-level agreement (SLA) with Fluid Attacks for its solution.
- Availability: Registered users can expect Fluid Attacks' platform and API to be accessible via the Internet at least 99.95% of the time.
- Response: Fluid Attacks guarantees a median first response time of less than 8 office hours for 90% of reattack requests, comments, events, and incidents.
- Accuracy: F2 and F0.5 scores of at least 90% are achieved in reports of a client's software's risk exposure and vulnerabilities, respectively.
To ensure transparency and accountability, Fluid Attacks measures all SLA indicators every quarter, incorporating data from all the groups of the organization across all periods (including deleted groups), not just the current quarter.
Other articles of this section:
Search for vulnerabilities in your apps for free with Fluid Attacks' automated security testing! Start your 21-day free trial and discover the benefits of the Essential plan. If you prefer the Advanced plan, which includes the expertise of Fluid Attacks' pentesting team, fill out this contact form.