Service-level agreement
The following are the three indicators of the service-level agreement (SLA) with Fluid Attacks for the Continuous Hacking solution.
- Availability: Registered users can expect Fluid Attacks’ platform to be accessible via the Internet at least 99% of the time.
- Response: Fluid Attacks guarantees a median first response time of less than 16 office hours for 90% of reattack requests, comments , and incidents.
- Accuracy: F2 and F0.5 scores of at least 90% are achieved in reports of a client’s software’s risk exposure and vulnerabilities, respectively.
To ensure transparency and accountability, Fluid Attacks measures all SLA indicators every quarter, incorporating data from all the groups of the organization across all periods (including deleted groups), not just the current quarter.
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