--- description: "The Events section in the Fluid Attacks platform keeps a record of solved and unsolved events within a group, which are situations impeding security testing." keywords: "Event, solved, solution, status, issues, unsolved status, request verification, Fluid Attacks platform, Fluid Attacks documentation" other: private: false title: Resolve events impeding tests --- # Resolve events impeding tests import { Image } from "@/components/image"; In the course of a security assessment, situations may arise that prevent Fluid Attacks' tool or analysts from testing part of the [group](https://help.fluidattacks.com/portal/en/kb/articles/platform-faq#What_is_a_group)'s [scope](https://help.fluidattacks.com/portal/en/kb/articles/manage-repositories) or maybe all of it. These situations, referred to as events, require your team's attention and resolution to ensure the assessment can continue effectively. The place on the platform where you can see a cumulative record of those situations, including those solved and unsolved, in your groups is its **Events** section. Whenever you have events to solve, you are told so in a red banner in the [Groups](https://help.fluidattacks.com/portal/en/kb/articles/know-your-groups-section) section. The banner is shown for a few seconds only and informs the number of affected groups, unsolved events and days passed since the oldest of them was reported.

View events banner on the Fluid Attacks platform

You can hover on the banner to reveal the names of the affected groups. Know which groups have events on the Fluid Attacks platform

When you enter a group, a red dot on the **Events** tab indicates the presence of at least one unsolved event within that group, signaling the need for your immediate attention. Click the tab to access the **Events** section. Understand red dot for events on the Fluid Attacks platform

Understand red dot for events on the Fluid Attacks platform

## Know your events table > [!NOTE] > > **[Role](https://help.fluidattacks.com/portal/en/kb/articles/understand-roles) required:** User, Vulnerability Manager or Group Manager The table in the **Events** section provides comprehensive information about each [event](https://help.fluidattacks.com/portal/en/kb/articles/resolve-events-impeding-tests). View events in a group on the Fluid Attacks platform

View events in a group on the Fluid Attacks platform

The following are short descriptions of the information provided in the table: - **ID:** A unique identifier for the event - **Type:** The category the issue falls under (read below the [descriptions of event types](https://help.fluidattacks.com/portal/en/kb/articles/resolve-events-impeding-tests#Types_of_events)) - **Date reported:** The date the event was initially reported - **Description:** A detailed explanation of the issue impeding the security assessment - **Status:** The current state of the event, which can be "Solved," "Pending" or "Unsolved" (read below about these [event status categories](https://help.fluidattacks.com/portal/en/kb/articles/resolve-events-impeding-tests#Event_status)) - **Date closed:** The date and time the event was resolved (if applicable) - **Repository:** The nickname of the affected [repo](https://help.fluidattacks.com/portal/en/kb/articles/manage-repositories) ## Types of events Fluid Attacks categorizes events as follows: 1. **Authorization for a special attack:** A specific test requires explicit customer permission due to potential impact on availability or integrity. > [!TIP] > > If an unforeseen situation affects the performance or execution of the running application during security testing, Fluid Attacks shall immediately notify you via the corresponding Engagement Manager to inform you of the details about the issue and actions performed. 1. **Cloning issues:** There are problems with cloning the repository. 1. **Credentials issues:** Access to the assets to test is prevented due to missing or invalid credentials. 1. **Data update required:** User credentials or data need to be reset or updated to consume a service. 1. **Environment issues:** There are issues with the testing environment, such as unavailability or functional problems. 1. **Installer issues:** Problems arise when installing or running the application on mobile or desktop. 1. **Missing supplies:** Necessary resources other than credentials are lacking. 1. **Network access issues:** Loss of internet connectivity on the network port. 1. **Other:** The issue does not fall into the predefined categories. 1. **Remote access issues:** Problems with connection methods, hindering access to the environment. 1. **Request user modification/workflow update:** Modifications to test users (e.g., a role change or unblocking) or workflow conditions are needed to resume testing. 1. **The client cancels a project milestone:** The client cancels a predefined phase or deliverable within the project. 1. **The client explicitly suspends the project:** The client temporarily suspends the project or excludes specific parts of the [Target of Evaluation](https://help.fluidattacks.com/portal/en/kb/articles/glossary#Target_of_Evaluation_ToE) (ToE). 1. **ToE different than agreed upon:** The client provides a ToE that is not covered by the [Continuous Hacking plan](https://help.fluidattacks.com/portal/en/kb/articles/continuous-hacking-free-trial-plans-and-pricing). 1. **VPN issues:** There are failures in the VPN connection. ## Event status In the platform's **Events** section, you find out about the state of an event in the **Status** column. Find out the event status on the Fluid Attacks platform

Find out the event status on the Fluid Attacks platform

An [event](https://help.fluidattacks.com/portal/en/kb/articles/resolve-events-impeding-tests) progresses through the following statuses: 1. **Unsolved:** The initial state upon reporting, requiring your action 1. **Pending:** After you solve the event, and upon your request, the event [awaits verification](https://help.fluidattacks.com/portal/en/kb/articles/resolve-events-impeding-tests#Request_a_verification_that_the_event_is_solved) by Fluid Attacks 1. **Solved:** The issue is successfully resolved and verified ## View event details > [!NOTE] > > **[Role](https://help.fluidattacks.com/portal/en/kb/articles/understand-roles) required:** User, Vulnerability Manager or Group Manager Click on an event's ID in the [table](https://help.fluidattacks.com/portal/en/kb/articles/resolve-events-impeding-tests#Know_your_events_table) to access detailed information and a comment space. If your group has an [Advanced](https://help.fluidattacks.com/portal/en/kb/articles/continuous-hacking-free-trial-plans-and-pricing#Continuous_Hacking_plans) plan subscription, the latter allows you to post comments for the Fluid Attacks team to see and respond to. Otherwise, it is a read-only section ### Description In an event's **Description** section, you find the following information: 1. **Description:** What the problem is (or was) specifically 1. **Solving reason:** Why the problem is considered solved (if applicable) 1. **Repo (nickname):** The nickname of the affected [repository](https://help.fluidattacks.com/portal/en/kb/articles/manage-roots) 1. **Reattacks on hold:** The number of reattacks that have not been possible due to the event 1. **Date closed:** The date Fluid Attacks verified the problem as solved (if applicable) View event description on the Fluid Attacks platform

View event description on the Fluid Attacks platform

### Evidence In the event's **Evidence** section, you find screenshots or videos as proof of the issue that is impeding tests. You can click on a piece of evidence to enlarge it and access the option to download it. If there are several items, you can click on **Download File** to download them in a ZIP folder. Download event evidence on the Fluid Attacks platform

Download event evidence on the Fluid Attacks platform

### Comments > [!NOTE] > > **[Plan](https://help.fluidattacks.com/portal/en/kb/articles/continuous-hacking-free-trial-plans-and-pricing#Continuous_Hacking_plans) required:** Advanced > [!TIP] > > **Note:** **Comments** is available in view mode for groups subscribed to the Essential plan. This allows members to see comments but not post. The event's **Comments** section is a forum-like space to have discussions about the event between your team and Fluid Attacks. For instructions on using this section, read [Post comments](https://help.fluidattacks.com/portal/en/kb/articles/post-comments). Comment on an event on the Fluid Attacks platform

Comment on an event on the Fluid Attacks platform

## Request a verification that the event is solved > [!NOTE] > > **[Role](https://help.fluidattacks.com/portal/en/kb/articles/understand-roles) required:** User, Vulnerability Manager or Group Manager Once you have solved the reported issue, you can ask Fluid Attacks' team to verify that the event no longer applies, and testing can resume. To do this, proceed as follows: 1. Access the group's Events section. 1. Select the checkbox next to the event you solved. Select an event on the Fluid Attacks platform

Select an event on the Fluid Attacks platform

1. Click on the **Request verification** button. 1. Provide a description (at least 10 characters) of the implemented solution in the pop-up window. Request event verification on the Fluid Attacks platform

Request event verification on the Fluid Attacks platform

1. Click **Confirm**. The event's status then changes to **Pending** while Fluid Attacks verifies the effectiveness of your solution. View pending events on the Fluid Attacks platform

View pending events on the Fluid Attacks platform

If Fluid Attacks decides that your provided solution was not effective, you receive a notification telling you so. The outcome is also made available as a comment in the [Comments](https://help.fluidattacks.com/portal/en/kb/articles/comment-on-consulting-sections#Consulting_about_an_event) section. The process of verification is to be repeated as described above until the event is solved. ## Filter the events table > [!NOTE] > > **[Role](https://help.fluidattacks.com/portal/en/kb/articles/understand-roles) required:** User, Vulnerability Manager or Group Manager Click the filters button (

) to access the options to filter the events table. The available options are **Date reported**, **Type**, **Status**, and **Date closed**. Filter the events table on the Fluid Attacks platform

Filter the events table on the Fluid Attacks platform

Find filters in **Events** Apply event filters on the Fluid Attacks platform

Apply filter ## Show or hide columns of the events table > [!NOTE] > > **[Role](https://help.fluidattacks.com/portal/en/kb/articles/understand-roles) required:** User, Vulnerability Manager or Group Manager Click the **Columns** button to open a pop-up window where you can reorder, show or hide columns in the table. Clicking on **Reset to default** enables all columns. Show and hide events columns on the Fluid Attacks platform

Show and hide events columns on the Fluid Attacks platform

## Export the events table > [!NOTE] > > **[Role](https://help.fluidattacks.com/portal/en/kb/articles/understand-roles) required:** User, Vulnerability Manager or Group Manager > [!CAUTION] > > Be aware that **any applied filters** limit the data included in the exported CSV file. Ensure your filters are correct before exporting. To quickly remove them, click on the X next to them. You can download the contents of the table in the **Events** section in a CSV (comma-separated values) file. Just click the **Export** button. Export events to CSV on the Fluid Attacks platform

Export events to CSV on the Fluid Attacks platform

## Search the events table Type in the search box to show only the rows of the table where the content matches your search.

Search the events table on the Fluid Attacks platform

> [!TIP] > > **Free trial** > Search for vulnerabilities in your apps for free with Fluid Attacks' automated security testing! Start your [21-day free trial](https://app.fluidattacks.com/SignUp) and discover the benefits of the [Continuous Hacking](https://fluidattacks.com/services/continuous-hacking/) [Essential plan](https://fluidattacks.com/plans/). If you prefer the Advanced plan, which includes the expertise of Fluid Attacks' hacking team, fill out [this contact form](https://fluidattacks.com/contact-us/).